Wall to Wall Stencils Inc.
PO Box 358
Fishers, IN 46038
You can return stencils to Wall to Wall Stencils, Inc. as long as:
- They are NOT a custom lettering stencils. Custom stencils are NOT refundable.
- They are unopened AND unused.
- They are returned to us within 30 days from the original order date.
- They are not part of our clearance or “final sale” items.
If the stencils are missing any inserts or headers from its original packaging, a 15% restocking fee will be applied.
To return a product, please follow the instructions below:
- Call us at 317-598-0029 to make certain that the item is not part of our clearance or “final sale” items.
- All stencils must be rolled and sent in packaging similar to what was used to send the package to you. If we receive stencils that have been folded, not shipped in a box, or damaged upon delivery due to insufficient packaging, we cannot provide a refund for the damaged item.
- Shipping charges are not refundable.
- All items must be returned within 30 days of the original order date.
We feel that our shipping charges are very reasonable. If we ship your order and we have confirmation from the tracking number that the item was delivered and you cannot find the package it is your responsibility.
If you live in an area in which theft occurs from time to time, please place your order by phone toll free at 855-598-0029 or place a note in the comments section of your order form that you require signature confirmation. At no charge to you, we will be happy to pay for signature confirmation. This is our way of trying to keep shipping costs down.